Refund Policy

Thank you for choosing protvx for your IPTV services. We strive to provide high-quality streaming services and satisfy our customers. In the event that you are not completely satisfied with your purchase, we offer a refund policy outlined below.

Subscription Cancellation and Refund Rights:
you have the right to cancel your subscription within 7 days of initial purchase without providing a reason for cancellation. However, this refund policy is not applicable if you have already extensively used the service or if you have violated our terms of service.

Request a refund:
To request a refund, please contact our WhatsApp customer support team. In your refund request, include the details of your order, including the date of purchase and the email address associated with your account.

Eligibility for reimbursement:
Monthly Subscription: If you have a monthly subscription plan, you are entitled to a refund within 7 days from the date of purchase.
Annual Subscription: If you have an annual subscription, you are entitled to a refund within 7 days of the date of purchase.
Reimbursement process:
Once we receive your refund request, we will review it and process the refund within 14 business days. The refund will be made via the same payment method used during the purchase. You will not have to pay any additional fees for reimbursement.

Goods and services not eligible for reimbursement:
Certain items or services are not eligible for a refund, including:

Subscription services that have been widely used or have violated our terms of service.
Tailor-made or personalized services.
Services already delivered and consumed.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at
We are here to help you and resolve any issues you may encounter.

Please note that this refund policy is subject to change without notice. We encourage you to review this policy periodically to stay up to date.